Facilitated by Alexis Milligan

At a keynote presentation at the International Congress of Academic Medicine in Halifax in 2025, health reporter André Picard asked patient advocate Angus Pratt “What makes a good doctor?”. Angus replied “Empathy, listening, and listening to what is not being said.” But how and when do health care providers learn how to do that? Especially when so little of their training is dedicated to the development of non-technical skills?